Terms, Conditions & Cancellations
Cancellations and No Show Policy
Changes within 30 days of departure are charged $50.00 per person. If the change results in a cancellation of
previously confirmed services, then the following cancellation penalties will apply for those respective services.
If cancellation is received in writing by CA Travel Services at least 30 to 45 days prior to departure, a full
refund will be made, minus a $75.00 administrative charge per person plus the applicable supplier cancellation fees.
For cancellations received within 15 to 30 days of departure a 50% cancellation penalty will be imposed. No refunds
will be made less than 15 days prior to reservation date.
Refunds
Any claims for refunds must be made IN WRITING within 30 days of scheduled return. All negotiable vouchers must
accompany the claim. No refunds will be made for features included in our itineraries that travelers chose not to
take part in. No refunds will be made for missing transfers or sightseeing tours due to changes or delays in
airline schedules. CA Travel Services will not refund any money for changes in travel arrangements made by the
traveler after the departure date. Any service issue affecting the quality of the guest's hotel stay must be
addressed directly with the hotel's management at the time the issue arises since refunds cannot be given for such
inconveniences.
Payment Methods
All payments must be made in U.S. Dollars, and made payable to CA Travel Services. CA Travel Services accepts Visa,
MasterCard & American Express credit cards. In any case where the client does not have the proper funds at the
moment that any payment is due, CA Travel Services will contact the client and all items of booking or reservation will
be held for 48 hours before being cancelled.
Privacy Statement
CA Travel Services will not disclose any of your Personal Information to third parties. All information we recieve
from you will be used only to confirm your vacation package or itinerary and at times to let you know about or
services. All credit card information recieved from our clients is sent by the customer through a secure socket
layer credit card form that is encrypted to insure maximum security for our customers. We do not sell your data to
third parties.
We also instruct our staff as per our Internal Labor Code to be discrete and do not reveal any personal information
to anyone except the person whose name is the reservation under.
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